Guitars

Joined: 25 Dec 2004 Posts: 1949 Location: NY

Anyone ever see this before? I bought this Floyd a couple of years ago from Warmoth. It wasnt cheap. This is a German Floyd Rose, real deal, The good one blah blah .

The black is cracking and flaking off! I could understand if it was an abused guitar, but I've played this thing 3 times since the bridge was installed.

Posted: Fri Oct 26, 2012 7:54 pm

The railroad only uses the best metals in thier wheels...,

some sh#t just breaks..., flawed metal, flawed finishing prossess, or hidden defect.

Is it just me..., or does it look like structurally it is fine, just the metal plating (finishing) is peeling off Question

Joined: 25 Dec 2004 Posts: 1949 Location: NY

Yeah, Structurally it is fine. Stays in tune great, But I cant help feeling for the $180 I paid for a bridge, It should be as good as the one I bought in 1986 that still looks perfect lol.

Posted: Fri Oct 26, 2012 8:09 pm

Send the pix to Warmoth...,

They charge a pretty heafty price for thier stuff, 'cause it's apperently high end. Maybe they'll replace it.

Posted: Fri Oct 26, 2012 8:09 pm

Powerglide350 wrote:

Yeah, Structurally it is fine. Stays in tune great, But I cant help feeling for the $180 I paid for a bridge, It should be as good as the one I bought in 1986 that still looks perfect lol.

I'd be pissed too.

Joined: 25 Dec 2004 Posts: 1949 Location: NY

bassmantim71 wrote:

Send the pix to Warmoth...,

They charge a pretty heafty price for thier stuff, 'cause it's apperently high end. Maybe they'll replace it.

Just did. I'll let you know what they say.

Joined: 27 Feb 2006 Posts: 13399 Location: Earth

It's a manufacturer's defect. If it's still under warranty they will replace it. The plating just didn't cure/stick properly in that area. Not a big deal, I'm sure if it's under warranty they will just repair (send you a new baseplate) or replace the whole unit. It's pretty easy to tear apart and swap that part out.

Joined: 25 Dec 2004 Posts: 1949 Location: NY

I emailed Warmoth and Floyd Rose directly. Lets see what happens.....

Posted: Sun Oct 28, 2012 8:20 pm

Powerglide350 wrote:

I emailed Warmoth and Floyd Rose directly. Lets see what happens.....

Good luck.., keep us posted!

Joined: 29 Nov 2003 Posts: 12280 Location: PEORIA ILLINOIS

never seen that happen . good luck

Joined: 21 Sep 2010 Posts: 466

I've never seen the black flake off like that. Its the toughest finish on that bridge I think. I'll be watching to see if they take care of that or not. I hope it gets resolved.

Joined: 25 Dec 2004 Posts: 1949 Location: NY

Thanks guys, you'll be the first to know what they say......if they say anything lol.
I actually just found the original receipt from warmoth. It was purchased in2008 and was $190

Joined: 23 Nov 2005 Posts: 8293 Location: Ontario, Canada

Powerglide350 wrote:

Thanks guys, you'll be the first to know what they say......if they say anything lol.
I actually just found the original receipt from warmoth. It was purchased in2008 and was $190

Pick up the phone and call them. I've tried emailing companies before and got nothing in return (Dean Shocked

)

Joined: 25 Dec 2004 Posts: 1949 Location: NY

'87 sherwood wrote:

Powerglide350 wrote:

Thanks guys, you'll be the first to know what they say......if they say anything lol.
I actually just found the original receipt from warmoth. It was purchased in2008 and was $190

Pick up the phone and call them. I've tried emailing companies before and got nothing in return (Dean Shocked

)

That's actually a great idea thanks

Joined: 19 Dec 2011 Posts: 421 Location: Northern Arizona

Solution to your problem: get a kahler

Joined: 25 Dec 2004 Posts: 1949 Location: NY

Warmoth said that normally the warranty is only good for a year, but I can send it back and they will check it out. They said it's strange that it happened and they haven't had any plating issues in the past.

Joined: 28 Jan 2009 Posts: 6319 Location: Jacksonville, TX.

Powerglide350 wrote:

Warmoth said that normally the warranty is only good for a year, but I can send it back and they will check it out. They said it's strange that it happened and they haven't had any plating issues in the past.

Good to hear. That is Fair.

Joined: 25 Dec 2004 Posts: 1949 Location: NY

My response from the Floyd Rose Company:

Hey there, Jeff! Sometimes the case can retain humidity and external weather can infiltrate as I'm sure you're aware. Most of the time, we just suggest cleaning lightly with soap and water, but it doesn't sound like this was from overuse at all.

Just for reference, I had a case for my Gibson SG that kept retaining moisture. A day after replacing strings, they would be rusty after being in the case and some of the nickel finish on my bridge would come off.

Did he understand the question? Did I understand the answer? this guitar stays in a case in a second floor closet, Not in a basement.

Joined: 03 May 2008 Posts: 6664 Location: Minnesota

Was it written in German?

Joined: 25 Dec 2004 Posts: 1949 Location: NY

I am happy to report Warmoth sent me a brand new Floyd Trem. I will buy more from them in the future just because they stand by their products. Please note the Floyd Rose company did not stand by it.

Joined: 15 Dec 2008 Posts: 4257 Location: Derry, N Ireland

Powerglide350 wrote:

I am happy to report Warmoth sent me a brand new Floyd Trem. I will buy more from them in the future just because they stand by their products. Please note the Floyd Rose company did not stand by it.

Kudos to Warmoth, with a product of its price, finish issues are not acceptable. Im glad this got resolved for you bro, I hope you dig the new trem!! Razz

Joined: 25 Dec 2004 Posts: 1949 Location: NY

Thanks!

Joined: 08 Aug 2006 Posts: 801 Location: D.C. Metro

Kudos to Warmoth, but I'm pretty surprised by Floyd Rose's response. It's literally the only product you sell, how can you not stand behind it?

Posted: Tue Nov 20, 2012 9:44 pm

Yay warmoth!!!