If you are currently having difficulties with your warranty, or a problem
with a repair, please follow these simple steps listed below.
1. If you have a warranty or repair problem...
First. contact your Dean Dealer.
2. Besides your local dealer you can contact Dean Guitars at ,
email
3. If for some reason you do not get satisfaction there,
please call 1-800-793-5273.
Warranty
We at Dean
Musical Instruments are pleased that you have chosen one
of our fine quality instruments as your own.
We take pride
in the quality of our instruments and we assure you that
each Dean instrument is crafted with the highest components
and workmanship. Each Dean instrument is warrantied for
your satisfaction and we ask that you take the time to
read the warranty and to complete the owners registration.
Please feel free to email us at
with any
comments or suggestions.
This warranty does not apply unless you provide a copy of your original
sales receipt.
Warranty Time Period:
The warranty
provided herein is for a period of five (5) years from
the date of the
original retail purchase.
Warranty Coverage:
Dean Musical
Instruments are warranted to be free from defects in material
and
workmanship from the date of purchase to the original purchaser when
purchased from an authorized Dean MI dealer. Dean Musical Instruments
will repair or replace, at its option, any Dean instrument or part thereof
which is found by Dean MI to be defective. Dean MI reserves the right
to use materials regularly utilized at the time of repair in the event
that original materials are no longer available. Warranty service requires
a copy of the original sales receipt to be presented at time of service
request.
This Warranty Does Not Cover:
1. Any Instrument
modified after original shipment from the Dean MI Factory.
2. Any Instrument that has been altered or modified in any way or upon
which
the serial number has been tampered with or altered.
3. Any instrument that has been damaged due to misuse, neglect or accident.
4. Any instrument that has been subjected to extreme humidity or temperature
conditions.
5. The subjective issue of tonal characteristics.
6. Any instrument that has been serviced by unauthorized persons.
7. Shipping damages of any kind.
8. Normal wear and tear (i.e; worn frets, worn machine heads, worn plating,
string replacement, scratched pickguards, damage from accessories (straps,
etc.),
or damages to or discoloration of the instrument finish for any reason).
9. Freight charges to and from the factory or authorized dealer for customer
owned goods.
10. Claims by anyone other than the registered owner.
How To Obtain Warranty Service:
In the event
of malfunction of your Dean instrument, you should notify
your nearest Authorized Dean MI dealer. The dealer will
contact Dean MI for information and
authorization to return the instrument to the Dean MI Headquarters. The
dealer or owner must ship the instrument, freight and insurance pre-paid.
No instrument may be returned to Dean MI without prior return authorization.
Service performed by unauthorized persons will void this warranty. When
returning an instrument a copy of the sales receipt establishing proof
and time of purchase must be sent with instrument.
Warranty Limitations and Disclaimers:
Dean Musical
Instruments sole and exclusive responsibility shall
be as provided under this Warranty and, UNDER NO CIRCUMSTANCES,
SHALL DEAN MI BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY
AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED; ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION
TO THE DURATION OF THIS WRITTEN
WARRANTY. Some states do not allow limitations on how long an implied
warranty lasts or the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
This Warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. No person, whether or not
an agent, is authorized to make or assume any obligations other than
those stated in this
warranty. DEAN MI SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS
ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
To locate the closest Authorized Dean MI dealer, contact us using the
info at the bottom of this page.
Register on the web at www.deanguitars.com
Thank you
for choosing Dean and enjoy your new instrument!